/ 01 · Deposits and payments
Deposits and payments
All catering and custom dessert orders need a 50% non-refundable deposit to lock your event date and reserve materials. Your order isn't confirmed until the deposit lands.
The remaining balance is due 7 days before pickup.
/ 02 · Cancellations and refunds
Cancellations and refunds
Every order is custom, and the time, labor, and materials get reserved specifically for your event. Because of that, all deposits and payments are non-refundable. Cancellations, no-shows, and post-booking changes all fall under this.
Once production has started or payment has cleared in full, no refunds will be issued.
/ 03 · Order details and changes
Order details and changes
Look over your order details before you submit a deposit. Quantities, flavors, colors, design requests, pickup dates. All of it.
Changes after booking go through us. They depend on availability and may carry an extra fee. Once confirmed, changes aren't guaranteed.
/ 04 · Product expectations
What to expect from the product
Everything is handcrafted. Slight variations in color, design, or appearance happen. Inspiration photos are reference, not a guarantee of an exact replica.
Photos in our gallery show past custom designs and may reflect a larger size.
If something is wrong with your order, let us know within 24 hours of pickup with photos so we can review it properly.
/ 05 · Seasonal orders
Seasonal and limited-time orders
Holiday boxes and special-event collections take full payment up front. They're time-sensitive and custom, so they're non-refundable.
/ 06 · Cancellations by us
If we have to cancel
In the rare case that The Sweet Mission LLC has to cancel an order, you get a full refund.
By placing an order or sending a deposit, you've read this and agreed to it.